Shipping policy

The Secret Letter Mail Club

Shipping Policy

A Personal Note

Thank you for supporting The Secret Letter Mail Club. Every edition is thoughtfully created, packed,

and posted by me. I truly appreciate your patience and support.

Monthly Dispatch

The Secret Letter Mail Club is dispatched once each month. Orders placed before the monthly

cut-off date will receive the upcoming edition. Orders placed after the cut-off date will begin with the

following month's edition. The monthly dispatch date and order cut-off date will always be displayed

on my website.

Shipping Destinations

I currently ship to the United Kingdom and a selection of international destinations. If your country is

not available at checkout, please get in touch and I'll be happy to see if shipping can be arranged.

Delivery Times

Once your parcel has been dispatched, delivery times are approximately:

• United Kingdom: 2–5 working days

• Europe: 3–10 working days

• International: 5–20 working days

These delivery times are provided as a guide and may vary depending on postal services and

customs processing.

Customs & Import Charges

International orders may be subject to customs duties, taxes, or import fees. Any such charges are

the responsibility of the customer.

Lost Parcels

If your parcel has not arrived within a reasonable time, please contact me and I will do my best to

help. If a parcel is confirmed as lost by the postal service, I will arrange a replacement where

possible. If that month's edition is no longer available, I may offer a refund or store credit.

Damaged Parcels

If your order arrives damaged, please contact me within 7 days of delivery and include photographs

of the parcel and its contents. If the damage occurred before or during shipping, I will happily

replace the affected item or offer an appropriate solution.

Incorrect Address

Please ensure your shipping address is correct before placing your order. I cannot be responsible

for parcels sent to an incorrect address provided at checkout.

Delivery DelaysOnce your parcel has been handed to the postal service, delivery is outside my control. While I

cannot refund delays caused by the postal service, customs, weather, or other unforeseen

circumstances, I will always do my best to help track your parcel and resolve any issues.

Thank you for supporting my artwork and becoming part of The Secret Letter Mail Club.

If you have any questions about your order, please don't hesitate to get in touch. I'm always happy

to help.

With gratitude,

Hannah Joy Gile

Artist & Creator of The Secret Letter Mail Club

thesecretlettermailclub.com